Tell us! We want to make the best product we can and that means squashing bugs!

To give us the best possible chance of finding and fixing your problem here are the steps to take:

  1. Begin by raising a new Ticket on this support site, or draft an email to or both!
  2. Include a description of the problem.
  3. Where possible, include any activities or sequence of steps that you were undertaking at the time. If the problem re-occurs when you re-trace your steps then mention that too.
  4. Attach our diagnostic output so that we can analyse your issue. You can download this diagnostic data from your Hyperglance instance...
    1. Visit https://<hyperglance-IP>/#/admin
    2. Click on the wrench icon in the top-right
    3. Click the 'Download Diagnostic Bundle' link.
    4. Email the resulting zip to us (or attach to a support ticket).

Note: During our investigation we may ask you to provide additional details.