Frequently Asked Questions

Does Hyperglance run in a Browser?
Yes! Hyperglance is a pure HTML5 browser application that runs in all popular browsers.
Mon, 4 Dec, 2017 at 5:00 PM
How do I navigate in the 3D area?
3D View Controls Mouse Controls The following mouse controls change the camera position and viewpoint in the Hyperglance 3D display: ...
Wed, 31 Aug, 2016 at 11:30 AM
How many resources does Hyperglance support?
We licence the product in tiers based on the maximum number of resources you require in the diagram. See Pricing for more details.
Tue, 14 Aug, 2018 at 3:15 PM
Is the layout automatic?
Hyperglance's proprietary layout engine will automatically arrange the nodes in your topology in a default layout. For changing the ...
Thu, 1 Sep, 2016 at 11:24 AM
What is the maximum resolution Hyperglance supports?
Hyperglance will work to any maximum resolution supported by your graphics card and monitor. This includes Full HD and 4K screens.
Tue, 1 Mar, 2016 at 4:27 PM
How do I make the 3D pane full screen?
This is browser dependent. Every browser has its own short-cut for full screen.   F11 is the shortcut for Mozilla, IE and Chrome browsers ...
Tue, 1 Mar, 2016 at 4:28 PM
How often is the data updated?
The client checks for topology updates on the Hyperglance server every 60 seconds. The Hyperglance Server's data collection cycle processes the av...
Fri, 4 May, 2018 at 1:34 PM
What ports does Hyperglance use?
The Hyperglance webapp uses the standard HTTPS 443 port.  Apache Guacamole server installed on the Hyperglance VM appliance uses port 4822.
Tue, 15 May, 2018 at 11:31 AM
Can I show only a certain part of the topology?
You can control the topologies that are visible to specific users through Role-Based-Access control, see Role-Based Access Control (RBAC) You can also inte...
Fri, 4 May, 2018 at 1:36 PM
Can you see any of my data?
No, the Hyperglance server runs in your private environment. The server only communicates with its configured integrations, and nothing else. We do not re...
Tue, 1 Mar, 2016 at 4:35 PM