Frequently Asked Questions

I found a bug or Hyperglance crashed, what should I do now?
Tell us! We want to make the best product we can and that means squashing bugs! To give us the best possible chance of finding and fixing your problem h...
Tue, 15 May, 2018 at 11:31 AM
On the credential entry page can I enter in the same AWS account multiple times but with different regions?
It is better for performance to use an AWS public key only once in Hyperglance. However you can enter it multiple times and it will work as long as you give...
Tue, 1 Mar, 2016 at 5:49 PM
I have multiple AWS/IAM accounts, can Hyperglance monitor all of them?
Yes, you can add multiple AWS/IAM accounts for Hyperglance to monitor. Hyperglance will aggregate all the AWS entities into one single view. Use the Hyp...
Fri, 10 Feb, 2017 at 6:46 PM
Can I print out the diagram to PDF?
Yes - You can use Hyperglance's built-in Print functionality and select 'Save to PDF' as Destination (instead of a printer).
Mon, 11 Feb, 2019 at 3:42 PM
What are the buttons in the top-right corner?
Home - Resets view to the initial default settings (clear Dependency Views, Clustering, collapse all datasources and resets camera). Center - fits the d...
Mon, 11 Feb, 2019 at 3:35 PM
Sometimes the diagram moves on its own, what is happening?
The diagram produced by Hyperglance is live! So if your network changes -- for example, if virtual machines are created or destroyed -- then our proprietary...
Mon, 1 Oct, 2018 at 3:32 PM
Can I enable/disable Actions for certain users?
Yes, use Hyperglance's built-in RBAC capabilities. See Role-Based Access Control (RBAC) for details on how to set this up.
Tue, 1 Mar, 2016 at 5:45 PM
How to download "diagnostic bundle" or logs
Visit https://<hyperglance-IP>/#/admin Click on the wrench icon in the top-right Click the 'Download Diagnostic Bundle' link or the ...
Tue, 15 May, 2018 at 11:32 AM
How to apply a new license?
After you receive your license from Hyperglance support you can upload it via the Hyperglance user-interface by following the steps below. 1) Copy th...
Thu, 22 Jun, 2017 at 2:32 PM
What do you count as a resource?
Only the following resources contribute towards the licensed resource limit. In Amazon: EC2 Instance EBS Volume Internet Gateway Egress Only Intern...
Thu, 4 Apr, 2019 at 4:15 PM